Fire Kirin Refund Policy
This page explains our policy on refunds for credits added through us.
Purchases are final
All purchases of credits are final and non-refundable once the credits have been delivered to your account, to the fullest extent permitted by law. A refund is given where applicable law requires one.
Billing errors
If you believe a charge was made in error, or credits you paid for did not arrive, contact us as soon as you notice. We will review it in good faith.
Please include:
- Your account username
- The date and amount of the transaction
- The payment method you used
- A screenshot of the payment, if you have one
How to contact us
Message us on WhatsApp, Telegram or Messenger, call us, or use any channel on our contact page. Support is available 24/7.
Accounts closed for breaking the rules
Accounts closed for breaking our Terms of Service are not eligible for a refund.
Redemptions are separate
A refund is the return of a payment. A redemption is a cashout request on your balance. For those, see Fire Kirin cashout time.